Questions, answered.

Appointments are required. Same-day appointments may be available if we have openings. We do not accept walk-ins.

Please arrive at your scheduled start time. Sessions begin on the hour so we can stay on schedule.

Typical flow: 15–20 minutes for photos, about 20 minutes for editing, and the final 20 minutes to select your images and complete prints or delivery.

Your appointment reserves your time only. You’ll choose your package—including Specials, Digitals-Only, and Prints—using the form we send the day before your session, or the same day for same-day appointments.

Timed Sessions are ideal if you’d like to photograph for a set amount of time and receive all images digitally—without selecting a package.

If you’d like prints afterward, you may return within 30 days and receive 50% off print pricing.

To reserve your session, a $10 deposit is required. You’ll receive a short form to complete—sent the day before your session, or the same day for same-day appointments—with package options, backgrounds, and key details.

At the studio, we photograph for 15–20 minutes, edit for about 20 minutes, and use the remaining time to help you select your images and finalize prints or digitals.

Yes. You’ll leave with your selected photos by the end of your session.

We allow a 10-minute grace period after your scheduled start time. After 10 minutes, the deposit is forfeited. After 15 minutes, the session is cancelled and you may book the next available appointment if you still plan to come in that day.

At this time, outside photographers are not permitted.

Portrait Pros is located inside Northlake Mall in Charlotte, North Carolina—on the lower level between Macy’s and Belk.

Open directions →

Yes—we provide a variety of general props, including throne chairs for men, women, and children; children’s chairs; blankets; numbers and letters; newborn props; graduation props—no caps or gowns—and seasonal or holiday props.

For specific themes, you’re welcome to bring your own props and set them up, and we can assist. Please do not bring items that could damage our studio, including confetti, glitter, or anything wet. For cake smash sessions, please bring a 6-ft table cover for the floor.

We do not allow outside backdrops. You may bring your own props as long as they follow our studio guidelines above.